Refund policy

At ALLWEEKLONG, your satisfaction is important to us. If you are not happy with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns within 30 days of delivery for items that are:

  • Defective or damaged upon arrival
  • Incorrect (wrong item, wrong size, or wrong colour shipped)
  • Significantly different from the product description

To be eligible for a return, items must be:

  • Unworn, unwashed, and in original condition
  • In original packaging with all tags attached
  • Reported with photos of the issue

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, or altered
  • Items returned without prior authorization
  • Gift cards
  • Sale or clearance items (unless defective)

How to Initiate a Return

  1. Contact us at customerservice@allweeklong.store  within 30 days of receiving your order.
  2. Provide your order number and photos of the item and any defects or damage.
  3. Wait for approval. Our team will review your request and respond within 1–2 business days with return instructions.
  4. Ship the item back to the address provided in the return authorization email.

Please note: Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee receipt of items shipped without tracking.

If the return is due to our error (wrong item shipped, defective product), we will cover the return shipping cost.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 1–2 business days.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take an additional 5–10 business days to process and post the refund to your account.

This means the full process can take up to 20 days from the date your refund is approved.

If you have not received your refund after 20 business days, please contact us at customerservice@allweeklong.store and we will look into it right away.

Exchanges

We do not offer direct exchanges at this time. To exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at customerservice@allweeklong.store with photos of the issue. We will resolve the matter promptly with a replacement or full refund.

Contact Us

If you have any questions about returns or refunds, please reach out:

  • Address: 55 Smooth Rose Ct, Toronto, ON M2J 0G7, Canada
  • Email: customerservice@allweeklong.store
  • Phone: +1 437-559-1477
  • Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)